Designed with art. Designed with culture. Designed with story.™

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FREQUENTLY ASKED QUESTIONS

  • Is Faebella indigenous owned?

    Yes. The owner of the brand is Alisha Jayne (Family names: Geary, Majid & Mari). Alisha is both Aboriginal & Torres Strait Islander. More information about Alisha can be found in under the About Faebella tab.

  • Is Faebella activewear made in Australia?

    Yes, Faebella activewear is manufactured in Brisbane, Australia.

  • How are Faebella's indigenous artists paid?

    Faebella artists are offered a lump sum amount and royalties to incorporate their artwork into our designs. Royalties are paid per item and are industry standard. These are paid according to the frequency requested by artists, monthly/bi-monthly/quarterly. If urgent payments are requested due to hardship, Faebella arranges payment asap for the artists.

  • Can I request a refund?

    As long as the item was purchased at full price, you can return it to the postal information under Faebella's return policy section and receive a refund if there has been a quality issue. If there has been a sizing error, the team can organise an exchange or gift voucher equal to the item's cost to you. Even if item bought on sale price, if return is requested due to sizing, or quality issue an exchange or gift voucher for the same value can be awarded by inquiring with the team at admin@faebella.online.

  • What if the item I want is not available?

    You can contact us at admin@faebella.co to let us know what item you're after and get put on our waiting list to speed up when that item will be available for you to purchase. Otherwise you can place a pre-order by choosing the size of the garment and selecting the size you need in the PRE-ORDER option. 

  • Can I order by phone, chat or email?

    Faebella accepts Master Card, Visa, AMEX, Unionpay, Paypal & Afterpay at www.faebella.co. If you are having trouble ordering, please send an email to admin@faebella.online and we can reach out to you to help you.

  • How do I make payment with a Gift Voucher?

    At checkout, select the payment method of 'Gift Card' and enter the voucher number.

  • Can I change an order I've placed?

    As soon as your order has been paid and received, you cannot cancel it or change it. However, you can exchange it or receive a gift voucher for the value of the item. See the Returns Policy page for details.

  • When will I receive my order?

    Orders being sent to an address in Australia are sent using Australia Post and so a tracking number can be provided to you through email. Visit the Australia Post website to enter the tracking number in their tracking number post service to view the location of your package. 

  • Does Faebella ship internationally?

    We certainly do! There is a flat-rate fee of $20.00 to cover international postage. 

  • How do I place an order?

    Select the product and go to the size selection below the product. Select the size you need and the 'Available' option or 'PRE-ORDER' option.