FREQUENTLY ASKED QUESTIONS
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Is Faebella indigenous owned?
Yes. The owner of the brand is Alisha Jayne (Family names: Geary, Majid & Mari). Alisha is both Aboriginal & Torres Strait Islander. More information about Alisha can be found in under the About Faebella tab.
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Is Faebella activewear made in Australia?
Yes, Faebella activewear is manufactured in Brisbane, Australia.
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Can I request a refund?
As long as the item was purchased at full price, you can return it to the postal information under Faebella's return policy section and receive either an exchange or gift voucher equal to the item's cost to you.
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What if the item I want is not available?
You can contact us at admin@faebella.co to let us know what item you're after and get put on our waiting list to speed up when that item will be available for you to purchase.
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Can I order by phone, chat or email?
Faebella accepts Master Card, Visa, AMEX, Unionpay, Paypal & Afterpay at www.faebella.co.
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How do I make payment with a Gift Voucher?
At checkout, select the payment method of 'Gift Card' and enter the voucher number.
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Can I change an order I've placed?
As soon as your order has been paid and received, you cannot cancel it or change it. However, you can exchange it or receive a gift voucher for the value of the item. See the Returns Policy page for details.
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When will I receive my order?
Orders being sent to an address in Australia are sent using Australia Post and so a tracking number can be provided to you through email. Visit the Australia Post website to enter the tracking number in their tracking number post service to view the location of your package.
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For all general inquiries, please contact us at admin@faebella.online
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